JamarGig wish to give all users the best possible experience of our digital solutions, and therefore we use data concerning customers and users combined with information from third-party solutions.
JamarGig takes pride in taking care of all customer data and protecting the information collected. There are clearly defined procedures to ensure that all personal information is processed in accordance with current legislation, both internally at JamarGig and by our business partners.
You are always welcome to contact us concerning the processing of personal data. You can find our contact details on the website and also at the end of this document.
JamarGig is responsible for the purpose of and means for the processing of data, and we therefore reserve the right to protect your information in accordance with current legislation.
3. Which data is collected
JamarGig wishes to protect our customers’ and users’ privacy, regardless of which digital solutions are used, so that the collection and storage of data are adapted to the solution used.
3.1 Automatically collected data
JamarGig’s digital solutions are based on various different technologies in order to ensure ease of use and security. These technologies can collect data automatically in order to offer the best possible solution, either directly by JamarGig or by third parties on our behalf. Cookies and analysis of clickstream data are examples of this.
3.1.2. Clickstream data
All visits to a digital solution entail that information is sent from your browser to a server. By analysing this data JamarGig can optimise the digital solutions. Data is collected via third parties on our behalf.
Data about your computer can be collected for system administration and internal marketing-related analyses. This data is statistical information concerning users’ behaviour in the digital solutions.
Examples of the data that is collected and analysed:
- Date and time of visit
- The pages of the solution that are visited
- The IP address of the visitor
- Information about the browser and computer used (type, version, operating system, etc.)
- The URL from the point of referral (the page from which the visitor has come to JamarGig’s solution)
3.2 Information actively submitted by you
In addition to the information collected automatically, we also process data that users have actively given to JamarGig.
Examples of data actively submitted by users are: personal and contact details such as email, telephone number, address, date of birth, etc. If you submit information on behalf of another person, it is your responsibility to ensure that you have the right to share the information with us.
This may also concern information that you share with us via Facebook, by participating in an audition, or in connection with registration to our services or to receive newsletters from JamarGig. Information may also be submitted to JamarGig in connection with customer service or support enquiries.
4. Use and storage of the collected data
4.1 Purpose of collection
Below some examples are given of the use of the information collected:
- Adjustment of the content of digital solutions.
- Execution of orders in the online product subscriptions, including payment, checking of card data, etc.
- The opportunity to participate in customer surveys, competitions, lotteries, etc. via digital solutions.
- Archive of registered products and related personal data.
- Administration of memberships.
- Order processing and communication in connection with your order or other enquiries to JamarGig.
- Confirmation of your identity in communication with JamarGig.
- If we have your explicit consent, we may contact you via the contact details you have specified for marketing, sales, advertising and analysis purposes, either by post, digital mail or telephone.
- We can target the offers and campaigns for each customer on the basis of behaviour history and demographic data, combined with third-party solutions and data.
The information is stored for the statutory period of time and we delete information that is no longer required. The period of time depends on the nature of the information and the reason that it is stored, unless it is deleted by request, information for electronic marketing purposes is retained for a maximum period of 12 months after we have last used this information.
5. Disclosure of information
5.1. In general
We may disclose your information if we are subject to an obligation to forward or share data in order to comply with a legal obligation. Disclosure may also take place as instructed by a court of law or another authority, or to protect the trademarks, rights, property or security of JamarGig. This entails the exchange of information with other companies and organisations for the purpose of protection against fraud.
JamarGig uses service providers and data processors which operate on our behalf. The services may, for example, comprise server hosting and system maintenance, analysis, payment solutions, control of addresses and credit standing, email service, etc. These business partners may be given access to data to the extent necessary to provide their services and solutions. The business partners will be contractually obliged to treat all data as strictly confidential and will thereby not have permission to use data for other purposes than as determined by the contractual obligation in relation to JamarGig and we check that our business partners comply with their obligations.
5.2. Special information concerning Google Analytics
JamarGig uses Google Analytics as the web analysis solution in our digital solutions. Web analysis data is thereby sent from our digital solutions for analysis in the service offered by Google. Google Analytics functions as the “data processor” of the data, and JamarGig as the “data controller” of the data; and JamarGig’s data may only be disclosed by agreement or to comply with legal requirements.
You can read more about Google’s confidentiality policy here:
Google offers various solutions to protect the anonymity of your data and behaviour; see more here:
5.3. Retargeting technologies
Our website use retargeting technologies. This gives us the opportunity to advertise directly to our visitors on other websites. Based on the interest in visiting our website, we believe that the display of personal interest-based advertising is more interesting for our customers than ads that do not have a personal relation.
We also work together with partners which use tracking technologies to display digital ads on our behalf. These partners may collect information about your visits to our digital solutions and your interaction with our communication, including advertising.
We have adopted internal information security rules with instructions and measures to protect your personal data from being destroyed, lost or changed, from unauthorised publication, and from unauthorised persons’ access to or knowledge of this data.
We have laid down procedures for granting access rights to those of our employees who process sensitive personal data and data that reveals information concerning personal interests and habits. We control their actual access by logging and supervision. To avoid loss of data, we continuously backup our data sets. We also use encryption to protect the confidentiality and authenticity of your sensitive data.
If you have chosen a password for one of JamarGig’s digital solutions, you are responsible for storing this password in a responsible way, and also for using a secure connection when you use the password. Data transmission is never 100% secure via the Internet, but JamarGig does its utmost to protect your personal information and support secure digital communication.
7.1. You are in control
When you provide information to JamarGig you do so on a voluntary basis. There may be services and functions, such as the execution of an order placed via our subscription services, that will only function if you have chosen to give us access to personal information.
We offer our customers and users the opportunity to retain control over their data, among other things as the option to delete accounts and registration for digital services.
You can always send an email or a letter if you require insight into which data is registered. See our contact details at the end of this document. At no charge, you have the right to receive one copy of the personal data that we process concerning you. Access to the disclosure of information may be limited, however, in order to protect other persons’ privacy, as well as business secrets and intellectual property rights.
7.2. Withdrawal of registration and objection
You have the right to object to our processing of your personal data.
If you receive emails with marketing content, you just need to click on the unsubscribe link in the email, after which you will no longer receive any further marketing material sent to the email address in question. If you would like to unsubscribe from all marketing material, whether it is digital or analogue, you just need to write to JamarGig marked “protection of personal information”. See our contact details at the end of this document. If there is any doubt concerning your identity, we may request further documentation in the form of e.g. a copy of your passport. Any related costs are not covered by JamarGig.
Personal data for use in connection with service and administrative enquiries may also be cancelled by contacting JamarGig (see above), which will then delete the user manually.
7.3. Verification and updating of information
You also have the opportunity to have your personal data registered by JamarGig updated, supplemented, blocked or deleted, which must likewise be in accordance with current legislation. If there are circumstances that prevent us from complying with your updating request, you will be informed within a reasonable period of time. See also our contact details at the end of this document.
8 Your permission
9 Who to contact
10 Contact details
Write to: [email protected] or to JamarGig Services, Suite 202A, Level 2, 12 Hall Street, Moonee Ponds, Victoria 3039.